The Warranty
7-year warranty
We provide a 7-year warranty, promising to fix any issues stemming from developmental errors within this period, free of charge.
This is our commitment to you. We are confident in quality of our software and we want you to enjoy a top-tier experience every time you use it.
What is covered by the warranty?
We want to keep this simple. The warranty covers everything that does not function as described in the specification.
Anything that doesn’t work properly due to a development error will be fixed free of charge. Here are some examples.
What is covered by the warranty?
- System malfunctions – When errors prevent normal operation
- Business logic flaws – When the system mishandles data processing
- Interface glitches – When updates disrupt the visual layout
- Performance bottlenecks – When the system lags under standard usage
- Any fault originating from our end
But rest assured. Our rigorous testing typically catches these bugs well in advance.
What is not covered by the warranty?
The warranty does not cover errors that arise when the code functions correctly but external factors have changed. For example:
- Third-party alterations – like when Facebook tweaks its API, causing integration errors.
- System updates – like updating your software or renewing SSL certificates, which are part of our support service.
- User errors – like inputting data in an incorrect format, leading to errors.
- Essentially, anything beyond our control.
Response time
Your request will be received and responded to within the legally required timeframe (15 days). Corrections will also be made within this legal timeframe (45 days).
However, we often resolve issues much faster. If you encounter a problem, rest assured that we will do our best to fix it as soon as possible.
And remember, we offer two weeks of stand-by support after the product launch to address any minor issues that may arise, ensuring a smooth transition for everyone.
It you need faster response time, we have an excellent support service.
How Do You Activate the Warranty?
It’s straightforward:
- You report the issue to us (through our dedicated system or email).
- We acknowledge receipt of your report.
- We investigate the problem.
- If the fault is ours:
- We’ll inform you that it’s covered by our warranty.
- We’ll give you a timeline for the fix.
- We’ll resolve the issue and roll out an updated system version.
- If the fault isn’t due to our work:
- We’ll explain the cause and propose a fix.
- Upon your confirmation, we’ll fix the issue outside the warranty and at our standard rates.
When you need a bit more support
Our support program is designed to assist you with everything you need for optimal operation. It comes with an SLA (Service Level Agreement), ensuring rapid response and priority in handling your queries.
Whether it’s operational assistance, consulting, content support, or anything else, we’ve got your back.
