The Warranty
7-year warranty
We provide a 7-year warranty, promising to fix any issues stemming from developmental errors within this period, free of charge.
This is our commitment to you. We are confident in quality of our software and we want you to enjoy a top-tier experience every time you use it.
What is covered by the warranty?
We want to keep this simple. The warranty covers everything that does not function as described in the specification.
Anything that doesn’t work properly due to a development error will be fixed free of charge.
What is not covered by the warranty?
The warranty does not cover errors that arise when the code functions correctly but external factors have changed. For example:
- Facebook changed their API
- Your SSL certificate has expired
- etc.
Response time
Your request will be received and responded to within the legally required timeframe (15 days). Corrections will also be made within this legal timeframe (45 days).
However, we often resolve issues much faster. If you encounter a problem, rest assured that we will do our best to fix it as soon as possible.
And remember, we offer two weeks of stand-by support after the product launch to address any minor issues that may arise, ensuring a smooth transition for everyone.
It you need faster response time, we have an excellent support service.
When you need a bit more support
Our support program is designed to assist you with everything you need for optimal operation. It comes with an SLA (Service Level Agreement), ensuring rapid response and priority in handling your queries.
Whether it’s operational assistance, consulting, content support, or anything else, we’ve got your back.
